At Shoelove, we are committed to helping you understand how we handle your information. We believe you have the right to know what information we collect and how we use it. This Privacy Policy (“Policy”) explains what you can expect when you interact with Shoelove. This Policy applies to your use of our website, website features, and mobile applications.
This Privacy Policy does not apply to information collected through other means, the use and sharing of anonymous or de-identified data, or information collected by third-party websites (“Third Party Services”) such as Facebook, Twitter, Pinterest, Instagram, Snapchat, and Google+, even if you access them through our Services. We encourage you to review the privacy policies of any Third Party Services you access to understand how they collect, use, and share your information.
We may update this Policy from time to time to reflect changes in how we collect, maintain, and store information. If we make any changes, we will update the effective date at the top of the Policy. Changes to this Policy will become effective once posted.
1. Information Shoelove Collects
We collect various types of information for business purposes from the following sources:
Information you provide us: We collect information you provide through the website and other communications. This may include:
- When you create an account with us, you provide your first and last name, email address, and password.
- You may provide additional information when using certain online features, including your name, email address, phone number, address, date of birth, purchase information, and information about other people, such as when sending a gift.
- When you make a purchase, we may request payment information, including payment card details, billing address, and shipping address. We do not store payment card information.
- When you contact us through various means, we may keep a record of your contact information and the content of the communication.
Information we collect from third parties: Third parties may share information with us to provide Services or complete purchases. This may include:
- Linking our Services to your Third Party Accounts (e.g., social media or Google accounts).
- Collecting demographic information from other third parties and combining it with other information we collect about you.
Information we automatically collect: We record certain information when you interact with our Services, including device information, browser history, IP address, URLs of referring/exit pages, and search terms. This may include:
- Information from your mobile device(s).
- Information collected through technologies such as “pixel tags,” “web beacons,” and “cookies.”
2. How We Use Your Information
We may use the information we collect to operate our business, including:
- Providing services and products, responding to your requests, and providing customer support.
- Personalizing and improving our products and services.
- Conducting internal research.
- Facilitating the sale and delivery of your purchases.
- Communicating with you via telephone, text, chat, or email to respond to your comments or questions and to send you updates about your order.
- Delivering content and marketing communications that may interest you, including ads or offers tailored to you based on your browsing history.
- Understanding your use of our Services to improve the customer experience.
- Providing recommendations and marketing materials about our products and services.
- Verifying your identity, preventing fraud, and enhancing security.
- Auditing and reporting on transactions and interactions, including online interactions.
- Allowing you to utilize features and personalized content within our Services.
- For short-term, transient use including contextual customization of ads.
3. How Long We Keep Your Information
We retain your personal information only for as long as necessary to achieve the purposes outlined in this Privacy Policy.
4. How We Share Your Information
If we share your information, we do so to support our business, including with:
Service Providers: We may share information with our service providers, data processors, and third-party contractors, such as:
- Delivery services
- Payment processing
- Account registration
- Website-related services like web hosting
- Website improvement services and maintenance
- Marketing services
- Data analytics
Marketing, Analytics, and Advertising Partners: Some third-party advertising partners use cookies and other technologies to collect information about your online activities to deliver more relevant advertising.
Social Media: We may include widgets, toolbars, or icons from social media providers that allow you to interact or share information. These social media networks may collect information about your browsing even if you do not click or activate the widgets. The relevant social media network’s privacy policy controls the collection, use, and disclosure of information collected by that network.
5. Your Choices
You can access, view, and edit your personal information through your account settings, including:
- Name
- Password
- Mailing address
- Billing address
- Email address
- Phone number
Deletion of Personal Information/Account: You can request the deletion of your personal information/account by contacting us. After requesting deletion, we will contact you within 45 days to confirm your decision. Once deleted, you will no longer be able to access your account.
We may retain certain personal information, such as order history, for security and business records.
Opt-out options: You can opt out of marketing emails in your account settings, by clicking the “Unsubscribe” link in our emails, or by emailing us at remywu2023@outlook.com. Opting out will not prevent you from receiving transactional emails or responses to specific requests.
To limit information available through Third Party Accounts, adjust your privacy settings on those accounts. To manage cookies, you can set your web browser to reject cookies or require permission before accepting them. Limiting information collection may affect certain service features.
6. Security
We take the protection of your information seriously and implement various security measures (physical, electronic, and procedural) to keep your information safe. However, we cannot guarantee complete security.
7. Children’s Information
We do not knowingly collect information from individuals under 18. If you are a parent or legal guardian, you may use our Services on behalf of minors. For questions about our practices regarding children’s information, contact us at remywu2023@outlook.com.
8. Contact Us
If you have any questions about viewing or updating your information, this Privacy Policy, or our privacy practices, please contact us at remywu2023@outlook.com.