At ShoeLove, we ensure 100% customer satisfaction or your money back, with no conditions or restocking fees. If you’re not satisfied with your purchase, we offer a full refund within 3 business days of receiving your returned item. Please ensure the item is well-protected when shipping it back to us.

ShoeLove accepts returns within 45 days of purchase. Except for a few exceptions, we will reimburse you for your returned items in the same way you paid for them. If multiple forms of payment were used, the refund might be issued across all payment methods used. Items that are damaged may be denied a refund or exchange. Returned items need to be in the condition you received them.

Do you offer refunds if I am not satisfied with my purchase?

Yes, we provide a complete money-back guarantee on items returned within 45 days of receipt, no questions asked. Please ensure the item is in its original condition, with no signs of wear, and includes the original packaging.

What does no questions asked mean?

It means there are no conditions attached to our full money-back guarantee. However, we do encourage you to share your feedback with us so we can continue improving.